FAQ

Q: How long does it take to make?
A: It can take up to a month for us to make our class packs or phone packs. Please email us at orders@gomicro.co to find up-to-date timings on when you can receive your pack. Our stock on Amazon is readily available, with some next day shipping options.

Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Once your order has been shipped, you will receive a tracking number. You may also visit our website at any time and click on our Order Status page to find the status of your shipment. If you did not receive the order tracking number or did not find any updates on our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?
A: For orders within Australia, please allow up to 5 business days. For International orders, please allow up to 14 days.

Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.

Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?
A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!

Q: Does GoMicro provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us at orders@gomicro.co and we’ll get it addressed!